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toolkit case studies

HM Land Registry (HMLR)

property Over the last five years, HM Land Registry (HMLR) has taken GIS fully on-board for the registration of land and property ownership. Use of their new computer mapping system, now implemented across all 24 District Land Registry offices covering England and Wales, has contributed to the best ever Land Registry performance against key performance indicators this year at a time of the highest ever recorded level of property transactions.

The improved access to records and the efficiencies in updating information has also assisted Land Registry in directly improving the levels of service they can offer their customers with many enquiries now being completed on the day of receipt.

Bob Ashwin, HMLR's Director of GIS commented: “We have been particularly impressed with the way our staff, coming as they do from a wide background of legal and mapping skills, have rapidly adjusted to using the mapping system. It is proving to be an extremely useful operational tool that is playing an important part in our aim of constant improvement”. Looking to the future, he said “there are many benefits of GIS yet to be realised, some of which will be capable of contributing to widespread information exchange such as the National Land Information Service (NLIS) which linked to Land Registry's e-conveyancing initiative could lead to a dramatically shorter conveyancing process”.

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